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MNAPG Partners with SG Global to Provide Training for Casino Staff

MNAPG Partners with SG Global to Provide Training for Casino Staff

Given their close interaction with patrons, casino employees are in a unique position to spot those exhibiting signs of problem gambling. It follows logically that the better educated casino staff are in identifying those showing signs of harm from gambling, the more assistance they can offer. Recognizing the importance of having staff trained to spot potentially problematic gambling behavior, the Minnesota Alliance on Problem Gambling (MNAPG) has partnered with SG Global to develop an employee training program. The training is expected to be implemented for casino employees at Canterbury Park and Running Aces initially, with the hope that additional casinos will participate in the future. The training consists of three 20-minute modules designed to help casino staff identify and respond to signs of gambling-related harm. The program provides a practical framework for recognizing how gambling behaviors can escalate over time. Drawing from lived experience, the training encourages earlier recognition and response rather than waiting for more extreme behavior to surface. “We show how an individual’s relationship with gambling can change over time, exploring the role of gambling, the emotions attached to their gambling and their current decision making,” says Ben Davies, managing director at SG Global. “Showing how harm can build over time and how an individual’s relationship with gambling can change helps staff better understand when and how to intervene, with an aim to preventing harm.” The effort represents SG Global’s first training project in the United States. As a result, SG Global and MNAPG have worked closely to adapt the material for an American audience, modifying both the language and the examples to reflect cultural differences. In the UK, where SG Global originated, conversations about gambling habits are more normalized. “It’s not uncommon in the UK for a cashier to ask a patron, ‘I noticed you’ve gambled more than you usually do, are you sure you want to place this bet?’” says Ben. In the U.S., such direct interactions are less comfortable, and the training aims to help bridge that gap in a respectful and effective way. Once the training is rolled out, SG Global plans to re-evaluate progress after 3–6 months, making adjustments as needed. Additional modules focused on specific themes may be developed, and there is also interest in extending the program to tribal casinos with customized content, lived experience and imagery. “We are keen to work with as many people as possible to help increase awareness of gambling harm so that gambling operators can support their customers to play safe in a sustainable and enjoyable manner.” says Ben. “This training is a step toward creating more awareness and promoting more open conversations with those at risk of gambling harm.”
MNAPG Wins Two Awards at National Conference

MNAPG Wins Two Awards at National Conference

For the second consecutive year, MNAPG received the Affiliate Newsletter Award for Northern Light, our quarterly newsletter. The award recognizes an “outstanding problem gambling-related newsletter.” Northern Light has earned several national awards since its inception in 2010. The newsletter seeks to educate readers about the latest trends in problem gambling, treatment and prevention, as well as provide updates on the organization’s outreach efforts and highlight stories of hope in recovery.

MNAPG also received the Affiliate People’s Choice Award for our “Jon’s Story” graphic campaign. The award recognizes “an outstanding print problem gambling or responsible gambling-related awareness message.” “Jon’s Story” employed creative graphics to follow the journey of “Jon” from the time he started gaming as a kid to when he developed a gambling problem in college to his ultimately finding treatment and recovery. The attractive, eye-catching graphics convey a serious message in a way that’s attractive to a younger audience.

“We devote considerable time and resources into our communication tools, so we’re thrilled to see our work recognized at a national level,” says Susan Sheridan Tucker, MNAPG executive director. “I am grateful to my team for their contributions in creating these useful resources that help raise the visibility of gambling disorder in Minnesota.”

MNAPG Hosts Annual Conference

MNAPG Hosts Annual Conference

MNAPG hosted the Minnesota Conference on Problem Gambling on September 19 at the Hilton/Minneapolis Bloomington. Attendees included gambling counselors, recovering gamblers, program directors and others.

Sonja Mertz, MNAPG community educator, and volunteer Dennis Alfton prepare to welcome conference registrants.

   

Sonja Mertz, MNAPG community educator, and volunteer Dennis Alfton prepare to welcome conference registrants.

    Dr. Jeremiah Weinstock with Susan Sheridan Tucker prior to his presentation that examined suicide in the context of those with gambling disorder.     Dr. Jeremiah Weinstock with Susan Sheridan Tucker prior to his presentation that examined suicide in the context of those with gambling disorder.     The unique problem gambling challenges faced by the Lao community were discussed with Cat Nakhornsak and Adina Black.     The unique problem gambling challenges faced by the Lao community were discussed with Cat Nakhornsak and Adina Black.     Judith Glynn discusses ways to protect family.      

Judith Glynn discusses ways to protect family.

    An expert panel discussed the current state of problem gambling and the crucial next steps needed to effect change. From left to right: Ange Hwang, Lucas Patterson, Bili Banjoko and moderator Adina Black.  

An expert panel discussed the current state of problem gambling and the crucial next steps needed to effect change. From left to right: Ange Hwang, Lucas Patterson, Bili Banjoko and moderator Adina Black.

Jim Huh, former financial adviser and a gambler in recovery, shared his personal story and ideas on limiting the financial damage of gambling disorder.    

Jim Huh, former financial adviser and a gambler in recovery, shared his personal story and ideas on limiting the financial damage of gambling disorder.

    Randy Stinchfield accepts the 2024 MNAPG Service Award.    

Randy Stinchfield accepts the 2024 MNAPG Service Award.

      Dave Yeager explained why service members and veterans are at particularly high risk for developing gambling disorder.    

Dave Yeager explained why service members and veterans are at particularly high risk for developing gambling disorder.

   
MNAPG Welcomes New Board Members

MNAPG Welcomes New Board Members

Three new board members joined MNAPG in July. Each brings a unique background and perspective to our organization. Northern Light asked them about their experience and what they hope to contribute.

Joan Schimml, Director of Public Affairs for the Minnesota LotteryJoan Schimml, Director of Public Affairs for the Minnesota Lottery

NL: Can you share a little bit about your background?

JS: As the director of Public Affairs for the Minnesota Lottery, I oversee external and internal communications, social responsibility and legislative affairs. Prior to joining the Minnesota Lottery, I held leadership positions at organizations in various industries (agency, association, corporate, government and nonprofit), including senior director of communications, community relations and marketing for YMCA of the North; director of global public relations and community relations for Trane and Thermo King; and more.

I’ve been very intentional about working in various industries. When I was younger and worked at a PR agency, I had a mentor who said, “When I look back on my career, I wish I would have worked in every industry so I could understand how to best communicate and engage with different audiences.” I really took her advice to heart.

NL: What prompted you to join the board?

JS: The Minnesota Lottery strives to increase awareness of responsible gambling practices, problem gambling warning signs and how to get help if you or a loved one needs it. Working with partners like MNAPG, I look forward to advancing our lottery’s work to serve the community by increasing awareness and providing resources about problem gambling.

NL: What do you hope you can contribute to the board and the mission?

JS: The Minnesota Lottery is committed to preventing problem gambling and encouraging responsible gambling habits. Along with sharing the efforts of the Minnesota Lottery and connecting them with other organizations supporting the industry, I hope my commitment to community service and expertise, as well as my experience in communications, helps advance the work of MNAPG.

NL: Are there particular areas within problem gambling that are of special interest to you?

JS: Increasing awareness of healthy and informed play.

Lisa Vig, Gambling Addiction Counselor at Lutheran Social Services of North DakotaLisa Vig, Gambling Addiction Counselor at Lutheran Social Services of North Dakota

NL: Can you share a little bit about your background?

LV: I’ve been a gambling counselor since 1991 and am also a licensed addiction counselor, certified international gambling counselor and board-approved clinical consultant. I have 30 years of experience at Lutheran Social Services and have been a provider in Minnesota for close to two decades, as I live in Fargo along the state border.

I have developed an online workbook for adults wanting to confidentially and privately explore their gambling through a program called "Gambler Healing." I have also provided clinical consultation to providers in Minnesota to help them with problem solving and to be successful in their treatment efforts.

NL: What prompted you to join the board?

LV: I love the providers in Minnesota. Susan does an amazing job and I just wanted to be part of that group, to expand my knowledge base and to offer insights from my experience.

NL: What do you hope you can contribute to the board and the mission?

LV: My 30 years of experience is a long time and I hope that’s valuable in some capacity. I also hope that I can help encourage new ventures and new opportunities that the alliance might want to be part of.

NL: Are there particular areas within problem gambling that are of special interest to you?

LV: I’m concerned about the rapid expansion of gambling and the associated public health concerns. I would like to be part of those solutions. I also hope that I can inspire others to get involved with this work. It’s very rewarding.

Amanda Jackson, Gambling Manager, Spring Lake Park Lions ClubAmanda Jackson, Gambling Manager, Spring Lake Park Lions Club

NL: Can you share a little bit about your background?

AJ: After working part-time selling pull tabs, I became a gambling manager with the Spring Lake Park Lions in 2013 and am an active and proud Lions Club member. The funds we earn from our gambling operation are donated directly to the community. As I learned more about the industry, I joined the board of Allied Charities of Minnesota, a trade organization that serves as an advocate and resource to licensed Minnesota charities. I'm currently the vice president of Allied Charities and enjoy all the opportunities over the years I've had to advocate for charities doing great work for their missions and communities.

NL: What prompted you to join the board?

AJ: I met with Susan Sheridan Tucker about MNAPG and problem gambling. I realized right away that I have a lot to learn and joining the board will be an excellent opportunity for me to learn and become more involved in the mission.

NL: What do you hope you can contribute to the board and the mission?

AJ: I hope to share my perspective, experience and knowledge about the charitable gambling industry with MNAPG, and learn how to bring awareness to those I work with directly.

NL:  Are there particular areas within problem gambling that are of special interest to you?

AJ: I'm interested in the people and the players. I hope that after learning more about problem gambling and the resources available that I'll be able to help someone. Addiction comes in all different forms and giving someone help and hope is a very important first step.

MNAPG Wins Two Awards from National Council on Problem Gambling

MNAPG Wins Two Awards from National Council on Problem Gambling

Minnesota Alliance on Problem Gambling Receives award for NCPG Affiliate Newsletter Award.For the second consecutive year, MNAPG received the Affiliate Newsletter Award for Northern Light, our quarterly newsletter. The award recognizes an “outstanding problem gambling-related newsletter.” Northern Light has earned several national awards since its inception 2010. The newsletter seeks to educate visitors and readers about the latest trends in problem gambling, treatment and prevention, as well as provide updates on the organization’s outreach efforts and highlight stories of hope in recovery.     Minnesota Alliance on Problem Gambling Received Award for NCPG Affiliate People's Choice Award.MNAPG also received the Affiliate People’s Choice Award for our “Jon’s Story” graphic campaign. The award recognizes “an outstanding print problem gambling or responsible gambling-related awareness message.” “Jon’s Story” employed creative graphics to follow the journey of “Jon” from the time he started gaming as a kid to when he developed a gambling problem in college to his ultimately finding treatment and recovery. The attractive, eye-catching graphics convey a serious message in a way that’s attractive to a younger audience.    
MNAPG Newsletter award 2024 Adina Black, Don Feeney, Jeff Hudson, SSTucker, Katie Richard, Sonja Mertz.jpg

From Left: Adina Black, Don Feeney, Jeff Hudson, Susan Sheridan Tucker, Katie Richard, Sonja Mertz

“We devote considerable time and resources into our communication tools, so we’re thrilled to see our work recognized at a national level,” says Susan Sheridan Tucker, MNAPG executive director. “I am grateful to my team for their contributions in creating these useful resources that help to raise the visibility of gambling disorder in Minnesota.”
Going Live: Feedback from the Real World

Going Live: Feedback from the Real World

Sonja Mertz, community educator, periodically reports on MNAPG outreach efforts. Here’s her latest account.

Sonja Mertz MNAPG Community Educator

Sonja Mertz, Community Educator

Part of my role as community educator includes providing presentations at professional conferences. Audiences at these events include mental health and substance use professionals, educators, administrators and other people who are familiar with, or who have heard of, problem gambling and gambling addiction. At the end of each presentation, I offer time for comments or questions. It’s common for this request to be met with blank stares. Occasionally, someone will ask a question or provide a comment about the gambling behavior they have seen in their line of work.

This past year, my audiences have expanded to include middle school students, gaming industry staff, recovery center staff, people in the military and clients in outpatient addiction recovery. This increased diversity of the folks listening to my presentations has increased audience participation.

With middle school students, the feedback lands in completely opposite directions. They either stare blankly at me and go completely quiet when I ask if they have any questions or they are fully engaged and gladly offer questions or comments. It was during a presentation in Babbit that an eighth grader informed me that an image that I had been using to talk about loot boxes in video games was incorrect. I made sure to change it as soon as possible!

During my presentation at the Military Mental Health Conference at Camp Ripley, a casino employee challenged my suggestion of using cash as a way to reduce the harm of gambling. She talked about how some of her customers bring in stacks of cash and stay until the stack is wiped out. She also expressed her concern about customers who she knows are spending all of their paychecks at the casino and wanted to know what she, as a casino employee, could do.

It was during my most recent presentation to clients of an outpatient treatment group that I was able to witness the direct impact of the information that I push out to those who will listen. These are people who are living with addictions and are going through the recovery process. They have experienced the trauma, mental health issues and co-occurring disorders that I have so diligently researched. Their stories about when their addictions started, their experience with gambling and their sincere concerns about friends and family who were dealing with gambling addiction have really impacted me.

As sports betting and gambling continue to become normalized and Minnesotans recognize how gambling behavior impacts their communities, the need for reliable information increases. The MNAPG staff is seeing a sharp increase in requests for presentations. I am already scheduled in the next few months to present to older adults at senior centers and social services staff at their annual training. I look forward to receiving more feedback from people in the real world – those who are directly impacted by gambling.